Shipping Policy
Information about order preparation, dispatch timing, estimated delivery windows, and destination handling for Europe.
Order preparation
Nagelista products are prepared to order. Production time may vary depending on design complexity, order volume, and the accuracy of customer-submitted customization information. Orders are typically prepared before dispatch rather than shipped immediately from stock.
Estimated dispatch and delivery
- Preparation time usually starts after successful payment confirmation.
- Estimated delivery timing depends on destination country, courier performance, and seasonal volume.
- Delivery estimates shown at checkout or in customer communication are indicative only and not guaranteed deadlines.
Destination handling and customs
Orders shipped across borders may be subject to customs inspection, import procedures, local taxes, duties, or handling fees depending on the destination country. The customer is responsible for providing accurate delivery information and, where applicable, for complying with local import requirements.
Shipping by country
Customers across Europe may have slightly different expectations depending on destination, courier routing, and cross-border handling. Use the country notes below to find the most relevant guidance for your order.
Germany
A practical guide for customers ordering from Germany, with made-to-order preparation, delivery expectations, and support confidence before checkout.
Read country guideSwitzerland
Cross-border ordering guidance for Switzerland, including preparation timing, support expectations, and customs-awareness before ordering.
Read country guideAustria
Guidance for Austrian customers who want clear expectations on production timing, dispatch, and support for made-to-order sets.
Read country guideItaly
Shipping information for Italy focused on order preparation, delivery timing variability, and how to get support if a shipment needs review.
Read country guideFrance
A country-specific overview for France covering production-first fulfillment, transit expectations, and what to do if there is a delivery issue.
Read country guideDelivery issues
If a parcel is delayed, refused, returned, or undeliverable because of an incorrect address, missing recipient information, customs inaction, or repeated failed delivery attempts, Nagelista will review the case and may charge additional reshipping costs. For support, customers should contact support@nagelista.net with their order number.