Shipping Policy

Order preparation

Nagelista products are prepared to order. Production time may vary depending on design complexity, order volume, and the accuracy of customer-submitted customization information. Orders are typically prepared before dispatch rather than shipped immediately from stock.

Estimated dispatch and delivery

• Preparation time usually starts after successful payment confirmation.
• Estimated delivery timing depends on destination country, courier performance, and seasonal volume.
• Delivery estimates shown at checkout or in customer communication are indicative only and not guaranteed deadlines.

Destination handling and customs

Orders shipped across borders may be subject to customs inspection, import procedures, local taxes, duties, or handling fees depending on the destination country. The customer is responsible for providing accurate delivery information and, where applicable, for complying with local import requirements.

Delivery issues

If a parcel is delayed, refused, returned, or undeliverable because of an incorrect address, missing recipient information, customs inaction, or repeated failed delivery attempts, Nagelista will review the case and may charge additional reshipping costs. For support, customers should contact support@nagelista.net with their order number.