Refund Policy

Custom-made products

Nagelista primarily sells custom press-on nails prepared to order. Because these products are customized and hygiene-sensitive, customers do not have an automatic right to return used, opened, worn, or personalized sets simply because they changed their mind.

This policy applies to orders placed with Inovativi shpk, trading under the brand Nagelista.

When we may offer a remedy

• If the order arrives materially damaged in transit.
• If the customer receives the wrong item or a product materially different from the confirmed order.
• If there is a verified manufacturing defect reported promptly after delivery.

Depending on the issue, Nagelista may offer a replacement, remake, store credit, partial refund, or full refund.

What is not refundable

• Orders made using incorrect size information submitted by the customer.
• Normal wear, accidental damage, misuse, improper application, or improper removal.
• Minor color, finish, or handmade variation that does not amount to a material defect.
• Delays caused by customs handling, incorrect shipping details, or failed delivery attempts outside Nagelista's control.

How to request a review

Reports must reach us within 2 calendar days (48 hours) of delivery. Contact support@nagelista.net or call +38349730430. Include the order number, a short explanation, and clear photos showing the issue. Nagelista may ask for additional information before approving any remedy.

Approved refunds will normally be returned through the original payment channel. Original shipping charges are generally non-refundable unless the problem was caused by Nagelista.

If a refund is approved after payment through Paysera, PayPal, Stripe, or Klarna, the refund will be processed back through the original payment channel where operationally possible, or otherwise handled by the merchant in accordance with the payment provider workflow and applicable accounting obligations.

Return shipping costs

• Nagelista pays return shipping when a remedy is approved because the order arrived damaged, was sent in error, or has a verified manufacturing defect. We will provide a prepaid return label or reimburse the documented return shipping cost.
• The customer pays return shipping for any return that is not the result of a Nagelista error, including sizing issues caused by inaccurate measurements, change of mind, or any reason outside the cases listed above.
• Items must be sent back unused, in their original condition and packaging. We recommend a tracked service; we are not responsible for parcels lost in transit on the way back to us.